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August 28, 2018

Connecting the disconnected is the biggest challenge for any brand in the next 5 years to optimise competitiveness and customer experience for profit...find out why both Forrester and Gartner says this is so crucial for business of any size.

February 10, 2018

If your not serious about Customer Experience Management or are pretending because it's the latest trend – don’t do it.

A great case study.

Scenario:

After being a foundation customer and using Menulog since its inception, purchasing at least weekly.

They launched a new w...

February 5, 2018

https://www.linkedin.com/pulse/just-because-its-always-been-done-way-answer-mark-bailey/

https://twitter.com/customer_fusion/status/960302568604803074

December 14, 2017

With Forrester’s 2018 Predictions, that next year expect further disruption and an even faster pace of change driven by customer needs and rapid advances in technology. Intensifying pressure on all executive management and especially the c suite to prove their gumption...

December 11, 2017

Leading research and business trends analysis show that a key prediction for 2018 could mean the difference between business as usual or NOT and evolving smarter.  Are you ready or even know?

“Expect the line between marketing automation, email marketing,...

September 7, 2017

Recently CMO published an article quoting from 

eHarmony’s managing director, Nicole McInnes;

The excerpt below is well worth considering we have long argued that marketing has not changed the requirement to do your "homework" properly to focus on getting insights based...

July 3, 2017

OMNI dashboard control - including automated workflow, lead, customer, quoting, renewal, payment, claims management integrated A-Z major operational savings +$100k's & 40+% productivity increase.

Surprise yourself and find out how - you will be pleasantly surp...

May 26, 2017

In recent studies despite marketers citing in the high 70+% their intention to increase investment in content, only 29% cited personalisation as a priority. Which is baffling when university studies show that the most engaging content is the content that is personalise...

November 21, 2016

CRM is so last year…are you able to evolve at the pace you need to stay competitive?

Say hi to Omni AEDM (audience engagement and data management) Traditional solutions and answers or the names your used too won’t give you the foundation or solutions to do so with scale...

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August 28, 2018

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