The Customer Journey
Design the complete customer journey and manage it from an omni-dashboard.
Omni-channeled customer experiences designed to delight your customers at every touchpoint.
Every Customerfusion APP comes with intuitive console screens to manage every aspect of the application workflow.
Creating and managing each customer touch-point in a single platform will give you unprecedented visibility of every customer interaction across your organisation.
Track how customers engage across each touch point, learn from their behaviour
and drive further engagement. Centralised business rules engine to push campaigns across any channel or customer journey.
Drag, Drop & Connect
Easily drag, drop and connect nodes on a canvas to map out any type of customer journey.
Nurture customers to acquisition
Drive shoppers online to purchase
Reward customers along their journey
Give customers a voice through feedback
Design warranty claim journeys
Create journeys to nurture learners
Cross Channel Experiences
The end to end customer journey can be broken down into smaller journeys, each seamlessly connected bridging channels and creating seamless experiences across your organisation.
Customer experiences that drive growth from one platform.
Make it Personalised and Relevant
Design highly dynamic and personalized journeys for your customers using data driven decision nodes to increase engagement and conversion.
Each application has its own set of configurable nodes to manage how it interacts in the customer journey. Just some of these nodes include:
Sending an email
Award loyalty points
Creating a sales task
Setting a shopping cart goal
Updating a sales funnel stage
Any custom application you build in your account can have its own set of nodes allowing you to control how it interacts in the customer journey.