Mark BaileyFeb 10, 20182 minHow to destroy years of investment in your brand in one foul swoop!If your not serious about Customer Experience Management or are pretending because it's the latest trend – don’t do it. A great case...
Mark BaileyFeb 5, 20181 minJust because its always been done that way isn't the answer?https://www.linkedin.com/pulse/just-because-its-always-been-done-way-answer-mark-bailey/ https://twitter.com/customer_fusion/status/96030...