
“How can you step up?
With Forrester’s 2018 Predictions, that next year expect further disruption and an even faster pace of change driven by customer needs and rapid advances in technology. Intensifying pressure on all executive management and especially the c suite to prove their gumption as catalysts for change or suffer the obvious results of complacency. “How can you step up? Fight complacency and broaden the scope of your remit to match the demands of empowered customers,” asks Forrester. By