Connecting the disconnected is the biggest challenge for any brand in the next 5 years to optimise competitiveness and customer...

If your not serious about Customer Experience Management or are pretending because it's the latest trend – don’t do it. A great case...

With Forrester’s 2018 Predictions, that next year expect further disruption and an even faster pace of change driven by customer needs...

Leading research and business trends analysis show that a key prediction for 2018 could mean the difference between business as usual or...

OMNI dashboard control - including automated workflow, lead, customer, quoting, renewal, payment, claims management integrated A-Z major...

CRM is so last year…are you able to evolve at the pace you need to stay competitive? Say hi to Omni AEDM (audience engagement and data...

Your engagement through all touch points with your audience or audiences is mission critical. Or you will be spending a lot more time and...

As communication technologies continue there relentless march and all pervasive, always connected, always on, entrenchment in our lives....